Cut onboarding tickets by 60% and tripled adoption across 100+ teams
Scaled Autodesk’s internal developer portal documentation system
Principal Content Designer | 2021–Present
Context & Challenge
The Problem: Autodesk launched Beacon to unify service registration, documentation, and infrastructure modeling across 100+ engineering teams. Early adoption lagged due to inconsistent standards, fragmented contributor practices, and a lack of onboarding resources, creating friction and stalled efficiency.
My Role
Leadership: As Senior/Principal Content Designer, I led UX content strategy for Beacon, partnering with engineering leads, developer advocates, and platform PMs to create unified workflows, scalable documentation models, and cross-team contributor education.
Approach
- Standardized YAML workflows → unified 100+ teams
- Built onboarding manuals → 60% fewer support tickets
- Embedded docs in CI/CD → automated compliance
- Presented to leadership → secured adoption
Impact
- 📉 60% fewer
tickets - 📈 3× catalog adoption
- 👩💻 200+ engineers enabled
Deliverables
IDP Style Guide
Established YAML-based standards and documentation patterns that unified contributor workflows across 8+ platform teams, ensuring consistency and scalability.
IDP User Guide
Step-by-step onboarding guide that reduced support tickets by 60% by enabling developers to self-publish services without external assistance.
Inner Sourcing Guide
Framework for cross-team contributions that streamlined collaboration and accelerated catalog adoption across 200+ engineers.
Doc Pipeline (PPT)
Illustrated how documentation standards were embedded into CI/CD workflows, enabling automated compliance and visibility.
Pitch Deck (PPT)
Executive-facing narrative that secured leadership buy-in by demonstrating business impact of content-driven developer efficiency.
Tools
MkDocs (TechDocs) YAML Markdown Confluence Backstage
Leadership Contribution
Scaling documentation systems isn’t just about clarity. It’s about governance, enablement, and alignment—shifting content from support work to strategic impact.