Catering User Guide – Guckenheimer – Content and Chaos

Guckenheimer – Catering User Guide

Web Content Manager

Guckenheimer’s internal website allowed chefs to upload menus for their cafés, but the process was convoluted, leading to 404 errors, site crashes, and frequent IT escalations. I created a step-by-step user guide that drastically reduced confusion and support volume, enabling chefs to upload menus independently without technical assistance.

Tools

Documentation & Writing

Communications

Taxonomy Standards

Google Docs

MS Word

MS PowerPoint

Grammarly

Project Management

Customized CMS

WebEx

Google Chat

Zoom

Teams

Asana

Project Goals

Simplify the back-end uploading process for non-technical chef users

Prevent file-naming errors that caused internal website crashes

Free up IT resources from repetitive support calls

Document the system in a visual, easy-to-follow format

Deliverables

Catering User GuideDownload

Guckenheimer PortfolioDownload

Visual Artifacts

Catering PPT Cover

Screen Instructions 1

Screen Instructions 2

Outcomes

70% reduction in IT support tickets related to menu uploads

Dramatic drop in 404 errors caused by misnamed or misplaced files

Positive user feedback from chefs reporting ease and independence

Reclaimed IT hours for higher-priority backend maintenance and projects